Returns Policy
Can I return the products I have received?
Yes. You can return the products you’ve received from Skyboxme.com within seven days of delivery. But the product should not be in used condition, otherwise the return would not be accepted.
I received the right product as per my order but I don’t want the product now. Can I return?
Yes. If you haven’t used the product and you’re sending it properly in the original packing, then we would accept the return within 7 days of delivery.
We will refund the order amount only after the quality check of the product received at our warehouse. Customer will have to bear the cost of sending the products back to us.
I’ve ordered a product of particular size, but somehow the size is not fitting properly and I want a different size. What should I do?
Please ensure to retain the original packing and don’t use the product and follow the steps:
- Please pack the product in its original packing properly
- Prepare the product for dispatch by courier
- Inform our customer support by calling on support numbers i.e 011 41027410 or writing to us on support@skyboxme.com
- The shipping of the product back to us is to be arranged by the customer.
- The product is received back in our warehouse
- There would be proper quality check of the received product at our warehouse. After that our warehouse would dispatch a new product with the size requested.
- In case we don’t have the courier service at the customer’s location, then the customer has to return the product on its own. The courier charges would be refunded to the customer by us (skyboxme.com)
I’ve ordered a product of particular size, but I have received wrong size. What should I do?
Please ensure to retain the original packing and don’t use the product and follow the steps:
- Please pack the product in its original packing properly
- Prepare the product for dispatch by courier
- Inform our customer support by calling on support numbers i.e 011 410 27 410 or writing to us on support@skyboxme.com
- The customer has to mail the images of the received product to us.
- Our team will verify the images. After that, the reverse pick-up would be arranged by us (skyboxme.com).
- The product is received back in our warehouse
- There would be proper quality check of the received product at our warehouse Our warehouse would dispatch a new product with the correct size.
In case we don’t have the courier service at the customer’s location, then the
customer has to return the product on its own. The courier charges would be
refunded to the customer by us (skyboxme.com)
I had ordered a heavy equipment (like Treadmill, Home Gym, Bike etc). I have some issue with the product. What should I do?
We only sell 100% original products directly from the manufacturer / authorized distributor after proper quality checks. All products are covered under warranty from the manufacturer as per the manufacturer policy. Heavy products may witness some issues during shipping.
In case of any issues – Technical, physical etc., please inform our support desk and send the pictures. Our experts would examine the issues and communicate with the manufacturer immediately. Your issues would be addressed in any of the following ways:
- For any technical issues, you would be guided to get the issues rectified online
- Any physical abuse on any parts those can be changed, Replacement parts would be sent immediately
- Any parts which may not be properly trackable, New parts would be sent by the manufacturer
Heavy products are not liable for standard Return Policy since there are issues related to taxes and cross border movements of products through surface courier and every endeavour would be made to get the product fixed at the customer’s location.
What is the duration in which I can return the products?
You can return the product within 7 days from the date of receiving the product provided the product is returned in its original packing and has not been used at all.
We will refund the order amount if the products received by the customer are returned back to our office in its original packing.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway payments refund will be made to the same account. It would take at least seven to ten days for the amount to be credited into the customer’s account.
Cancellation Policy
In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
When can I cancel the order?
Cancellation of orders must be done before dispatch of orders at the shipping address of the customer. All refunds would be processed through the same way as the payment was made and would appear in your respective account.
I forgot to cancel the order and the order is already shipped now. What can I do now?
You can return the product within 7 days from the date of receiving the product provided the product is returned in its original packing and has not been used at all.
We will refund the order amount if the products received by the customer are returned back to our office in its original packing. Customer will have to bear the cost of sending the products back to our office.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway payments refund will be made to the same account.