Effective Date: August 29, 2026
Website: www.skyboxme.com
Operating Entity: Fournauts Pvt Ltd
At SkyboxMe, operated by Fournauts Pvt Ltd, we are committed to ensuring a seamless, worry-free shopping experience with our transparent return and refund process.
1. 7-Day Return Window
We provide a 7-Day Return & Replacement Policy. You have 7 calendar days from the date your shipment is delivered to request a return, exchange, or refund.
2. Return Eligibility Criteria
To qualify for a return or replacement:
- The item must be unused, unwashed, and in its original delivered condition.
- The item must remain in its original brand packaging with all tags, barcodes, user manuals, and warranty cards attached.
- Proof of purchase (Order ID or Invoice) must be provided.
3. Damaged, Defective, or Wrong Items Received
If you receive a damaged, defective, or incorrect product:
- Please email support@skyboxme.com or call 011 41027410 within 48 hours of delivery with photos/videos showing the issue.
- Fournauts Pvt Ltd will arrange a 100% Free reverse pickup and immediately dispatch a brand-new replacement or initiate a full refund upon verification.
4. How the Return Process Works
- Request Initiation: Email support@skyboxme.com with your Order ID, reason for return, and product images.
- Reverse Pickup: Our logistics partner will pick up the parcel from your delivery address within 2 to 3 business days.
- Return Shipping Cost: Zero cost to customer for damaged/defective items and first-time size exchanges.
- Restocking Fee: We do NOT charge any restocking fees.
5. Refund Method & Processing Time
- Once your return is received and passes quality inspection at our New Delhi facility (within 2 business days of arrival), your refund will be processed immediately.
- The full refund will be credited back to your original payment method (UPI / Bank Account / Card / Wallet) within 5 to 7 business days.