Effective Date: August 29, 2026
Last Updated: August 29, 2026
Website: www.skyboxme.com (“Website”, “Site”, “we”, “our”, or “us”)
Operating Entity: Fournauts Pvt Ltd
1. Introduction
Welcome to SkyboxMe (www.skyboxme.com), owned and operated by Fournauts Pvt Ltd (“Fournauts”, “we”, “our”, or “us”), with its registered office located at 11099, Doriwalan, East Park Road, Karol Bagh, New Delhi – 110005, Delhi, India.
We value your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This Privacy Policy explains how we collect, process, store, and safeguard your personal information when you use our website.
2. Information We Collect
- Personal & Account Information: Name, email address, mobile/contact number, billing address, and shipping address.
- Order & Transaction Data: Order details, purchased products, payment transaction IDs, and communication history. (Note: All payments are processed securely through RBI-approved, PCI-DSS compliant payment gateways. Fournauts Pvt Ltd does not collect, view, or store credit/debit card numbers, CVVs, or net banking passwords).
- Technical & Browsing Data: IP address, browser type, device information, operating system, pages visited, and session cookies.
3. Purpose of Processing Your Data
We process your personal information strictly for legitimate operational purposes:
- Fulfilling, processing, and dispatching your orders.
- Communicating transactional updates, invoices, and shipment tracking links.
- Handling customer care inquiries, product returns, and warranty requests.
- Ensuring website security, fraud detection, and statutory tax/GST compliance under Indian law.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. Data is shared only with trusted operational partners under strict confidentiality agreements:
- Logistics Partners: Courier networks (e.g., Delhivery, Blue Dart, DTDC, India Post) to deliver ordered goods.
- Payment Gateways: Secure payment aggregators (e.g., Razorpay, PayU, Stripe) to process online transactions.
- Legal Authorities: Regulatory or law enforcement authorities when strictly required by applicable Indian law.
5. Data Security & Retention
We maintain technical and managerial safeguards, including SSL/TLS encryption across our entire platform. We retain your data only for as long as necessary to fulfill orders, resolve disputes, and comply with statutory legal and accounting retention periods.
6. Grievance Officer & Contact
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you may direct any privacy concerns to:
- Company: Fournauts Pvt Ltd (Brand: SkyboxMe)
- Grievance Officer: Customer Grievance Desk
- Registered Office: 11099, Doriwalan, East Park Road, Karol Bagh, New Delhi – 110005, India
- Email: support@skyboxme.com
- Phone: 011 41027410 (Mon–Sat, 10:00 AM – 5:30 PM IST)